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Frequently Asked Questions
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About PBN:
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| Let PBN handle ALL your Medical Billing & Claims Processing |
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Q: Why should I choose PBN?
A: By choosing PBN to handle your medical billing and claims processing, you can increase your revenues, accelerate your cash flow and eliminate stressful office issues. Read more…
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Q: If my patients call with billing questions, will they get voicemail or a real person?
A: Our office staff answers the phone from 7:30 a.m. until 5 p.m. EST. Your patients receive helpful, knowledgeable answers and not voicemail.
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Q: Do you monitor my insurance contracts?
A: When you choose PBN to handle your medical billing and claims processing, your reimbursements are audited each quarter. You must provide us with your contracted rates.
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Q: How will you help me with coding?
A: Each day, all claims are edited and audited by PBN’s experienced professionals, then filed electronically with over 500 insurance companies, as well as Medicare and Medicaid.
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Q: Is “collection” included in your services?
A: Timely follow-up is done on every claim, offering payment plans if necessary. Three statements are sent and a personal call always made before collection is recommended.
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Q: Do you ever write off without the physician’s approval?
A: “Write-offs” only occur if noted as “contractual adjustments.” In working in practices for specialists, however, we monitor excessive write-offs each month.
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Q: Can you guarantee more money will come in?
A: PBN helps you increase your revenues by capturing more of your entitled reimbursements and accelerate your cash flow since most insurance claims are paid directly to you within 30 days. We are partners with you and your staff and the “guarantee” is a team effort.
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About Ingenix CareTracker: |
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Partner with PBN to upgrade your in-office system with CareTracker
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Q: What’s PBN’s connection with Ingenix CareTracker?
A: PBN provides the set-up, in-office training for your staff and local software support. Medical billing stays at your office, but your system is upgraded to CareTracker, an affordable web-based program with great features.
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Q: Why should I change my software billing program to CareTracker?
A: CareTracker increases your revenues and maximizes your “pay at first pass,” since all claims are scrubbed prior to submission. It accelerates your cash flow since most insurance claims are paid directly to you within 30 days and it verifies insurance eligibility automatically prior to patient visits. Read more
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Q: How much will it cost?
A: After a one-time, start-up fee of $1,500, pay only a $300 per month subscription per physician. There are no hidden costs.
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Q: I like CareTracker’s features, but what are my options if PBN handles my billing away from my office?
A: After a one-time start-up fee of $1,500, pay only $300 per month subscription per physician, plus a percentage based upon receipts.
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Q: Will my staff spend more time using CareTracker?
A: Once your staff is trained by PBN professionals, they will spend less time, eliminating many stressful office issues. Plus, CareTracker maximizes “pay at first pass” since all claims are scrubbed prior to submission.
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Q: If my staff has questions, who do they call?
A: PBN professionals are always available with solutions.
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Q: Are statements easy for patients to read?
A: Absolutely! Click here to contact us for a demo.
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Q: Can you guarantee more money will come in?
A: CareTracker helps you increase your revenues by capturing more of your entitled reimbursements and accelerate your cash flow since most insurance claims are paid directly to you within 30 days.
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